- How soon
will my account be set up and
ready to use?
- Is there a
minimum time
contract/commitment?
- Which
methods of payment are
available?
- Is my
access 24 hours a day?
- Can you
register domain names for me?
- Do you
host international domains?
- Do you
allow adult, warez or other
illicit sites or content?
- What are
your Network Connections?
- What is
your server environment?
- Where are
your servers located?
- Do you
offer a money-back guarantee?
- Can I get
unlimited bandwidth?
- Is
Powersurge.net a reseller?
- Will you
place banners on my site?
- What kind
of customer support do you
offer?
- Can I
upgrade my account in the
future?
- Do you
offer uptime guarantees?
- I need
more resources. Do you offer
bigger plans?
- Do you
offer shell access?
|
|
| Your account will be setup
within 24 hours once your payment
has been cleared. You will receive
an email with your account
information, IP address, user name
and password. You can then start
uploading your site. [Back to Top] |
| |
| The minimum duration is three
months. However, you are covered by
our 30-day money back guarantee. If
for any reason you not satisfied
with our services in the first 30
days of signing up for your account,
you may cancel and receive a full
refund. [Back to Top] |
| |
| We accept online credit/debit
card payment via American Express, VISA, MasterCard,
and Discover. We also accept
PayPal as a alternative form of
payment. [Back to Top] |
| |
| Yes. You will have access to
your accounts 24 hours a day.
They are always available and if you
ever have issues reaching them,
contact support immediately. [Back to Top] |
| |
| Yes, we register domains for you
at $25/year. When you chose
the hosting account you want, then
just select domain registration on
check out. [Back to Top] |
| |
| Yes. We can host international
domains from any country of origin.
[Back to Top] |
| |
| No. Please see our Terms of Service for permissible
content. [Back to Top] |
| |
The following network
connections are utilized:
[Back to Top]
- UUNET - 1Gbps
- Sprint - 1Gbps
- Level 3 - 1Gbpsa
- Global Crossing - 1Gbps
- Time Warner - 1Gbps
- Allegiance Telecom - 1Gbps
- Verio - 1Gbps
- ATT - DS3
|
| Our servers are
mission-specific, industrial grade
machines designed to the toughest
industry specifications. They are
never overloaded and they are
monitored 24/7 to ensure smooth,
uninterruptible performance. [Back to Top] |
| |
| Our servers are located in
Dallas, TX; Chicago, IL; Fremont, CA; & Cedar Falls, IA. [Back to Top] |
| |
| Yes. All web hosting services
are covered by our hassle-free,
30-day money back guarantee: If for
any reason you not satisfied with
our services in the first 30 days of
signing up for your account, you may
cancel and receive a full refund.
Domain registration fees are not refundable. [Back to Top] |
| |
| No. We do not offer
packages with unlimited bandwidth
primarily because there is no such
thing as "unlimited bandwidth".
Someone has to pay for the traffic
somewhere - and if you check the
fine print of the service agreements
from companies who claim to offer
"unlimited" bandwidth, you'll find
that their interpretation of
"unlimited" is not what you think.
[Back to Top] |
| |
| No. We own and operate our own
servers. We also manage servers for other hosting companies[Back to Top] |
| |
| No. Powersurge.net provides a
paid service and there will be no
banners or other forms of
advertising placed on your web site
by us. [Back to Top] |
| |
Customer support is offered
through our Help Desk area and via Live Chat.
Technical is available 24hrs a day
and live chat is always up too.
We
also provide telephone support 8am - 8pm CST during the weekday. [Back to Top] |
| |
| Yes, you can upgrade your
account at any time. The cost is
simply the price difference between
the two plans. There are no other
fees and you will receive prorated
credit. [Back to Top] |
| |
| We do not offer uptime
guarantees. Nevertheless, we do use
high quality equipment and
networking infrastructure and our
historical uptime over the last year
has been better than 99.7%. [Back to Top] |
| |
| Yes, we do. If you need more
resources, you can combine two or
more plans into a single plan that
has enough resources to fit your
requirements. We can also
customize a plan for you at anytime
also. [Back to Top] |
| |
| SSH access is only offered upon request. This feature
is not activated by default, you
must submit a Helpdesk ticket to request it. [Back to Top] |
